FAQ

ADDITIONS & CANCELLATIONS

To avoid confusion and ensure a speedy delivery, please check your order carefully before you check out. That being said, we know that mistakes happen. If you have forgotten to add something to your order or you wish to change it, please email us within 24 hours with your name, order number and additional items being requested and we will do our best to accommodate your request. In some cases, you may need to place a new order. Additional costs for merchandise and shipping will be added to your original bill. 

Cancelled orders (orders that have been placed, but not shipped) will incur a 15% restocking fee, which will be subtracted from your refund.

BACK ORDERS

We rarely run out of stock but, if we do, we will hold your order and place your missing items on back-order. Ship them as soon as they become available. If this situation does occur, we will contact you.

HOLIDAY CLOSINGS

We are closed on all Ontario and Canadian statutory holidays. Please feel free to leave us a message or email on these days and we will get in touch within the next 3 regular business days. 

DISCLAIMER

Although allergic reactions to our pure and natural ingredients are uncommon, we recommend testing our products first by using them on a small patch of skin. If redness or irritation develops within 24 hours, discontinue use. 

The information presented on this website is not meant to diagnose or treat any medical condition or replace the advice or care of a qualified health professional